CQC & quality
Committed to quality care
A2Z Care Matters is registered with the Care Quality Commission (CQC), the independent regulator of health and social care in England.
CQC registration
The Care Quality Commission (CQC) is the independent regulator of health and adult social care in England. All providers of regulated care activities must be registered with the CQC and meet their fundamental standards.
A2Z Care Matters is a CQC-registered provider. This means we are subject to regular inspection and must demonstrate that we meet the CQC's standards across five key areas: whether our services are safe, effective, caring, responsive and well-led.
We welcome CQC inspection as an important part of our commitment to quality. We are transparent about our performance and always working to improve.
Staff training & development
Our staff receive comprehensive training when they join us and ongoing development throughout their careers. Training covers safeguarding, mental health awareness, learning disabilities, medication management, first aid, and specialist areas such as PEG care and insulin support. We invest in our people because we know that well-trained, confident staff deliver better care.
Our quality commitments
Safe
We protect the people we support from abuse and avoidable harm. Our staff are trained in safeguarding and follow robust procedures to keep people safe.
Effective
We deliver care and support that achieves good outcomes for the people we support, based on best practice and evidence.
Caring
Our staff treat people with compassion, kindness, dignity and respect. We involve people in decisions about their care and support.
Responsive
We organise our services to meet the needs of each individual. We listen to feedback and act on it.
Well-led
Our leadership promotes a culture of openness, honesty and continuous improvement. We are accountable and transparent.